Refund policy

Requesting a return

Email hello@lilicozy.com with your order number before sending anything back. Products should be unused, unopened, and in their original packaging unless they arrived damaged or defective. We will confirm eligibility and return instructions under the consumer law that applies to your order.

Problems with an order

Contact us promptly if an item is damaged, defective, or incorrect so we can put it right.

Your rights

This policy does not limit any statutory consumer rights.